What Are You Afraid Of?

If you are building a new home or remodeling, what is your most basic fear? Will they finish the job? That's it. Whether it's a general contractor or sub-contractor, there is a tendency to get the job done to about 95%, and then the next job becomes the priority. There are always issues that need follow up. Some major, and some minor. The smaller the issue, the more likely it will be left undone till the homeowner amplifies the issue and demands resolution. It should never get to that point, but too often it does. It's more than the issue itself, it's the aggravation the homeowner goes through to get the contractor to the finish line.

Ask your potential GC or sub-contractor how they handle follow-up issues. There needs to be a punch list procedure and an accountable person with whom you can readily communicate. How do they document and communicate timelines, including details you have identified, for fully finishing your project. These dates may change during the process, but you should always know the current agenda for finishing your project.

The larger the company, the harder it is to keep this process tightly controlled with a single point of accountability. Too many layers of management often leads to things slipping through the cracks. Whether we’re installing a Samsung TV, Sonos, or an automation system by Control4, Crestron or Savant, for ESC the accountable person is Lee Whitcraft. If ESC is your low voltage contractor, you will meet Lee. Lee has decades of experience in the industry. He oversees every project and works with dogged determination to stay on schedule. You will be in the loop every step of the way. Our project management software provides a format for documenting every phase of your project, from kickoff to the final 5%, plus quality control and client training. Our techs can even upload pictures that show details that would be difficult to portray with words only. But software is only as good as the people who use it. Lee and our technicians work with skill and dedication to bring your project in on time, on budget, fully finished, and working to your satisfaction.